As with most live chats nowadays, there is a virtual assistant to help you at first. But until Thursday evening, there is no delivery, no update, nothing. Yes - of course. Just wondering how long it takes Yodel to deliver returned equipment to Virgin. Yodel tracking say equipment still en route to Virgin 3 weeks after equipment dropped off. I spoke to Virgin over the phone on Friday and after a bit of back and forth the agent arranged to send out a Hub 5 to me at no cost. Something went wrong with the order, and Yodel returned the package to Virgin before it left their depot. Go to Account settings, then Account details b. Reece_MH. The items were not ordered or paid for by me. Hi, I ordered a iphone 11 contract, phone arrived and went about contacting O2 for code. “It’s with the correct team” My phone was stolen by Yodel on Saturday. Complain case #030322910. Where is your parcel coming from: Where is your parcel going to: Weight. ) Need help? Visit would like to show you a description here but the site won’t allow us. . Webchat Vikram told me on Saturday that it was delayed, but still will be delivered on the Saturday 1/10/22. PNG IHDR % V PLTE z= tRNS@ f IDAT c` ! 3IEND B` . Options. Fun story, I was in a block of flats with virgin media. Hello. I placed the order on the 24th, and then got an email on the 25th telling me that my order was on it's way. 3 days(2 days taken off work) I have wasted(Fri,Sat and today), waiting on a delivery, what was due on Friday, but then delayed with no further update at all on the tracking page. All the documents were signed , all. 13-01-2023 14:29 - edited 13-01-2023 14:30. recently cancelled my virgin contract and was supplied with box to return via YODEL ,this was done on the 16/11/23 ,i have since received emails telling me they do not have the equipment and i will be charged if not sent back . consumer polling and social media complaints. Should you need us again, please do reach back out to us. Security matters. Manage Your Account. i. The UK’s most popular channels, Catch Up services and built-in apps, in one place. I can appreciate your concerns and would like to offer some support! I will send you a PM to confirm a few account details. Tuesday afternoon Virgin sent a text saying delivery has been delayed by a day. . I’ve been back and forth between customer services and sales ect to try and sort out my avalanche of a mess created by virgin media. They'll then give you a receipt that allows you to track your package, so you know when we've got it back. My virgin Iphone 14 was due to be delivered today 27/03 so I check yodel tracking and it says “returned to sender” upon sender’s request. Inclusive calls to Virgin Media National Directory Enquires (118 180): Only includes calls to 118 180 from your home phone; charges apply for calls to 118180 from your mobile phone or other operators. I am afraid that due to the sensitive nature of your query we would advise that you contact our team in relation to the mobile issue 📞 0345 600 0789. My parcel of the broadband and TV box was with yodel and before they even attempted to deliver they have sent it back to sender has this - 5111436. Compare TV, broadband and phone; Oomph bundles Virgin Media Quickstart set up. We would like to show you a description here but the site won’t allow us. Use our app to: - Send a parcel from any of our thousands of local stores. on 16-03-2023 19:38. All the documents were signed , all. Have your parcel delivered to one of our thousands of stores across the UK open 7 days a week. I received a Yodel delivery of an iphone 14 pro max along with an Apple Watch. In response to Zach_R. The virgin homepage says between 8am and 6pm it will be with us today (20/08) and it’s now almost 6pm. Just have to wait and see. on 16-03-2023 19:38. Options. ordered a new phone, yodel haven't delivered and no proof of postage. on 02-12-2021 17:04. In this conversation. We would like to show you a description here but the site won’t allow us. 3 weeks ago. All materials are recycled using our UK downstream partners. Browse Virgin Media Virgin Media Community. You are advised to contact your seller and they can help you with the correct parcel details and get back to us. It is the returned hub that has gone missing on its way back to virgin. The Virgin Media website will open in a new tab. No recent parcel is showing under your name and address. He assisted me with that but not beyond that. and delivery tracking information. Yodel has apologised directly to Mr Beck and Ms. I think this needs to be reported to trade standards as this looks to be a scam from Virgin. The issue is there was more than one item in the parcel. She called back and left a voicemail confirming that it was booked in and would be. They appeared on the BBC Watchdog programme numorous time yet major companies like Virgin Media, Amazon, Boots, Sports Direct, O2 and Little Woods Insist on using them. Hi . If you have a Green Yodel calling card: Please text or call the driver on their mobile number, which will. We would like to show you a description here but the site won’t allow us. The Virgin Media website will open in a new tab. Switched On Families. As you can see from the above, they don’t have any record of any parcels due for my address. I contact virgin and they reckon yodel are delivering it and it’s definitely not been returned. Scam texts, often referred to as smishing, are texts received when scammers have disguised SMS messages to look like they’ve come from a legitimate company. Account - Cable. I have had a look into your service on our system and I can see you recently contacted our team regarding this. Browse Virgin Media Virgin Media Community. i. Hi chereseferry 👋. Good afternoon. Options. Virgin Media. Virgin Media, Hyperoptic and other companies such as CityFibre are also rolling out broadband across Britain so it's worth shopping around to see if you can get a much-needed boost. Simply select the track your parcel link in the email and enter the code to get the latest update. Now I have. Everything you need is posted to you. Really disappointed, when I goo. We would like to show you a description here but the site won’t allow us. Account - Cable. Processed at National Hub. - Track the progress of your sent parcels. Download the Virgin Media Connect app Troubleshooting 19 Get more from your kit Get more from your kit. Virgin Media is part of the Liberty Global organisation, which also includes other media and. Sorry to hear you have been having issues with your Yodel delivery. GXO operates Virgin Media’s primary distribution center in Wellingborough, known as “the Big Red Shed,” along with 52 “Little Red Sheds” throughout the UK. Hi, Dave, I am having the same problem…my new equipment was supposed to be delivered on Monday by Yodel…. I've had a new 360 box. As in the title. You may wish to get in touch with Yodel via their customer support team on 0344 755 0117. Return to Yodel Store labels are valid for 28 calendar days, after which time they expire and cannot be used or refunded. 00 guaranteed…Thanks for reaching out to us regarding your issue. Chatter and natter. Virgin Media Price Guides. See Deal. on 16-09-2022 08:23. Through the Yodel Track app you can arrange your Yodel Deliver to Store return and track its journey back to the retailer all in one place. Poor service Yodel, no delivery. 15/11/23 09:44. Press Home and go to HelpWe would like to show you a description here but the site won’t allow us. If VM tries to charge you, you can always post back on. Paul. - 5160409I'm a new customer, due to recieve my quickstart pack tomorrow but I don't have a yodel tracking number to see when it will arrive. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsJust come back nearer to your delivery date – then as soon as a link is displayed, you can track your order. Two different men tried to retrieve the parcel from me but I refused. A number of big online retailers, such as AO, Asos, JD Sports, John Lewis, M&S, Very and Zara, offer a click-and-collect service with Yodel. This is a common and effective way to try and control web traffic and customer volume. . Community Natter. Forum; Apps. I am sorry to hear about the issue regarding your handset value. . Similar issue with Yodel for me, but even worse as they lost the QuickStart box in their depot. Well guess what I waited in all day for delivery nothing from Virgin media or Yodel even though I called Virgin media about 5 times through out the day and every time it will be with you buy 21. Solved: Waited in yesterday for a Yodel two hour delivery slot, no modem, Contacted Yodel using their app and they cannot give me a - 5153083. consumer polling and social media complaints. I've logged into the app and checked through all emails, but recieved no update from VM or Yodel. If you have a tech booked they would have the equipment. We would like to show you a description here but the site won’t allow us. 3 years ago: Text message from Virgin about a scheduled delivery. With thousands of stores across the UK open early until late, 7 days a week Yodel is your perfect online shopping partner. i. I ordered my new device on the 16/04/2022 I accepted the credit agreement and received the email stating my order would be delivered on the 19/04/2022 I then clicked on the link for delivery and it states that my order has been returned to sender. Kit we want returned. I had my new gig broadband setup a couple of weeks back with a new Hub 5. You may also wish to ring us on 0345 454 1111, and our team may be able to. Any help? - 5120948Hi there Bradley2, Thanks for your post and welcome to the community. I dropped it off at the nearest Collect+/Yodel point (local corner shop). I have had a look into your service on our system and I can see you recently contacted our team regarding this. “@frostyy13 If you contact the Yodel team directly they'll need to advise further on this, we can't access their delivery systems to check on the location. ^TM”05200072 - Registered in England & Wales Yodel Delivery Network Limited, 2nd Floor, Skyways Hub, Speke Road, Speke, Liverpool L70 1AB 413903714Hi thanks for your post here although we're sorry to hear of the concerns you've raised here. Parcel appears to be stuck at their National Hub! See below: Tracking details for 8KXE002539244961 Thursday, December 29 2022 11:52 Parcel to be taken to a Yodel serviced Collect+ Point 11:52 Received at SCOT-MID CO. Yodel’s Customer Service number is 0344 755 0117. Pl˜ce ˜ny other bits ˜nd pieces – like c˜bles, remotes, power. A new secure password will be generated for you. It was supposed to arrive on the 21st, it didn't arrive, but I decided to wait, this morning I checked yodel, and the delivery is incomplete and has been returned to sender. Str33t. Sorry to hear this feedback of your recent experience returning a hub, with yodel, and ourselves. We would like to show you a description here but the site won’t allow us. My Virgin Media App. 00 guaranteed… Thanks for reaching out to us regarding your issue. We would like to show you a description here but the site won’t allow us. - 4856480Send a parcel with Collect+. FREE Virgin Media Returns | Collect+ delivered by Yodel. Sign in . Hi - YODEL are saying they have been out for delivery since Saturday 1/10/22, and still no sign of the HUB. I tried to contact Yodel customer service. Stay safe online. From £ 38 a month 18 month contract Check it out. Hi I placed an order for a contract phone with you, received confirmation of everything including direct debit date, new phone number etc. Although this question has appeared before the answers vary and I need definitive advice. i. Seems a shame to throw in the bin plus don't want a bill from Virgin. Watch out Samsung!We would like to show you a description here but the site won’t allow us. PER MONTH. 5 months ago I was upgraded from Hub 3 to 5. There was no label in the box but searches revealed that I could recycle via. Download it for your iPhone. In this conversation. We would like to show you a description here but the site won’t allow us. Hey, Ive just taken out and a new contract, phone was meant to be on its way and apparently yodel have sent it back to sender. My delivery didn’t arrive yesterday. Yodel say I refused delivery on Tuesday when i was in all day, spoke with someone from virgin said it will still arrive, should have been yesterday, yodel saying from original delivery they have sent the parcel back to sender, so now no idea what’s happening or where the parcel is, why do companies. Stay safe online. We can understand the inconvenience caused to your day and want to best help. How do I get Virgin Media Broadband, TV and Phone installed? Find out all you need to know about getting your Virgin Media Broadband, TV and Phone services installed. 44pm, yodel webchat confirmed the drivers sat nav states he was at my location at 3. Manage Your Account. Cable ISP Virgin Media has announced that, for the first time, they’ve officially expanded the coverage of their Fibre-to-the-Premises ( FTTP) based ultrafast broadband and TV network to a further 2,000 premises in Pontyclun (South Wales) by using Openreach ’s ( BT) existing cable ducts. on 04-12-2022 20:11. We would like to show you a description here but the site won’t allow us. Yodel said that they made 3 attempts but it was a lie as I could not see any driver attempting to deliver the package. Once it is, you'll receive a letter/email advising you of the date we're moving you over. Hi Zach, they advised that I contact virgin to see why they requested it to be returned. 05200072 - Registered in England & Wales Yodel Delivery Network Limited, 2nd Floor, Skyways Hub, Speke Road, Speke, Liverpool L70 1AB 413903714 Registered number: 05200072 - Registered in England & WalesBeing harassed by Virgin a month after returning hub! I closed my Virgin Broadband account. Options. Thank you for the update, please let us know how things go. Re: Virgin parcel scam. We would like to show you a description here but the site won’t allow us. Virgin media customer service is not able to provide accurate information or even have a clue!According to Virgin I received package on 15th since it was sent by Yodel and their tracking says it was delivered at 9:30 on 15th. Thanks. Call the equipment activation number on - 0800 953 9500 (option 3) – you will need the serial numbers off the barcode stickers on the hub, also your account and area number. What have Yodel advised in regards to the delivery? Have they raised an investigation? RP. Despatched from BOREHAMWOOD DEPOT. How to track a home delivery. PER MONTH. As you've mentioned (and seem to know), this is with Yodel directly and unfortunately we are not in control of the delivery aspect of things due to Yodel being our delivery partner. You will either receive a returns slip with your original parcel. QuickStart, set up and connections. On the day my phone was due to be delivered I checked Yodel who informed me that the phone would not be delivered and has been. This unfortunately did not happen again. I am afraid that due to the sensitive nature of your query we would advise that you contact our team in relation to the mobile issue 📞 0345 600 0789. Very. Being returned to Virgin Media. “@frostyy13 If you contact the Yodel team directly they'll need to advise further on this, we can't access their delivery systems to check on the location unfortunately. on 12-11-2022 20:05. Forum Team. I have tracked the parcel but it now requires the post code of the place its being delivered to . Verified account Protected Tweets @; Suggested usersWhy Virgin Media still use Yodel as a delivery partner I don't know. - Track the progress of your returns. Compare TV, broadband and phone; Oomph bundlesMy Virgin Media makes managing your account easier with all your information in one place. on 30-05-2023 13:29. In fact, I should receive my equipment last Friday, while it was disappeared and none any useful information could be obtained from either Yodel's website or their customer services' call. Processed at National Hub. When nothing arrived I phoned and di. Mobile Your Account. You would understand my shock however when I received an email however to say that my package had been delivered at 8:12pm. Networking and WiFi. So I'm a new customer and my router was due to arrive on Wednesday and I arranged to collect it from a Yodel depot, but when I went there they couldn't find it and said they'd get back. If you’re not offered QuickStart or would rather have your. Virgin Media. Virgin Mobile. KF”In this conversation. I’ve been back and forth between customer services and sales ect to try and sort out my avalanche of a mess created by virgin media. We wouldn't be able to advise directly on the information provided by Yodel, as this. Internet and TV services were turned off last Friday (4/11/22) as the previous tenant had left. Options. If you're waiting to receive a parcel or have sent your returns via Yodel, you might experience delays with. Yodel were delivering the parcel but the driver ‘couldn’t find my address’ - I love on a…Enjoy M250 broadband + phone + O2 SIM for £44. Options. Then enter your email address, and click on email me my new label and follow the instructions. Sign in . Yodel Delivery due tomorrow - No tracking and no order showing. i. I had a text from Virgin saying "Yodel will be in touch with your 2 hour timeslot. Networking and WiFi. Expecting delivery of router today but Virgin Media have not given me a tracking number. Following our upgrade to Volt I returned a Hub 3 via Connect+ on 29 September. Thanks for posting, and a warm welcome to our Community Forums. If you don’t have that in property the tech will install that and all the equipment. Re: Yodel (oh god, no) email when. in Security matters 14-09-2023; possible Scam phone call in Security matters 23-08-2023; There is an unknown telephone contact on my Virgin Media account and I can't update it in Security matters 11-08-2023Hi , I am very sorry about this. Now they have shifted the package JD0002230630967367 to the depot and asked me to collect. Yodel returned to sender. Keep a good record of the tracking number, the delivery log and the Yodel chat log saying they have lost it. Thanks for your post and questions around 21CV. However, in the absence of their call, I do not have a contact number or tracking number to chase them for details. Have you received this since your post?We would like to show you a description here but the site won’t allow us. In response to Steven_L. So today the yodel delivery guy delivered a parcel to my address told me he had to place in on door step to take a photo so ok with that pick it up take in side then noticed not my name or address someone else's and not even a parcel from virgin yet this parcel picture is linked to. No delivery and now no delivery date available on their site! - 5176387 The GXO-VM organisation has a well-established relationship with Virgin Media (VM) since 1999. But then the envelope arrived to return it and I used this instead. God help anyone waiting for a delivery from yodel. backtothefuture. on 08-11-2022 12:42. Yodel said that they made 3 attempts but it was a lie as I could not see any driver attempting to deliver the package. Furthermore, VM agent asked the VM client (me) to be the middle man to help. 20 You can use your Virgin TV box remote to control the volume function and turn your TV on and off. " I haven't had anything from Yodel, no order confirmation, no tracking information, not a peep. | Read 42,321-42,340 Reviews out of 430,843Yodel have lost my package. We can understand the inconvenience caused to your day and want to best help. Excludes broadband faults and broadband network outages. With the issues regarding your online account, that is part of an ongoing outage at this precise moment. Welcome to our community forums and thank you for your first posts. We would like to show you a description here but the site won’t allow us. on 12-05-2023 19:08. Switched On Families. As long as you have the tracking number if Virgin Media contact you, there is nothing to worry about as it is up to Yodel to locate the parcel as they have lost it not. Verified account Protected Tweets @; Suggested usersor Virgin TV box – in the sep˜r˜te p˜per b˜gs provided, ˜nd fold the top of the b˜gs over 1 2 Put the b˜gs into the box. Account - Mobile. That evening the Yodel tracker says delivery was attempted but they “couldn’t gain access to the property”. I've received no communication from virgin addressing this, in fac. Our fibre-powered, fastest-ever TV experience, now with super-clever Voice Search and Control and personal Profiles. Good afternoon. It was supposed to arrive on the 21st, it didn't arrive, but I decided to wait, this morning I checked yodel, and the delivery is incomplete and has been returned to sender. Do you have the isolation box in the apt it will be a white box with virgin media , ntl of telewest. backtothefuture. I don’t know what to do, each party is putting the blame on the other and I’m the paying. If you're currently connected through the socket in the wall then eventually you will be moved over to 21CV once it's all up and running in your area. . We will let you know when your parcel is delivered to your chosen Yodel Store and ready to collect via SMS or. I don't know if anyone is looking into this and if someone will come back to me or my mother about the matter. Courier firm, Yodel, is experiencing delivery delays following a cyber 'incident' on its network. This will be a few weeks in advance so you'll have. Account - Mobile. Thanks for your post and welcome to the community. 10/11/23 15:13. It's just that I'm stuck home now, waiting for the delivery without a. . It's obvious this is not an isolated incident because so many of us are yet to receive the Xbox. To date not had any communication from Virgin Media chasing return of equipment. When I got there Yodel's customer service said that the package was. Just wondering how long it takes Yodel to deliver returned equipment to Virgin. . On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. however, today I received an email with a document stating I have accepted an offer of £223 for my old phone and I still owe £440 after I did the early bird upgrade, I've never received. If your parcel requires proof of delivery the driver will try to deliver to a neighbour and will need to take a photo. Virgin Media’s producer registration numbers under the WEEE Regulations 2013 are: Virgin Media ltd WEE/KA0136ZT / Virgin Mobile Telecom ltd WEE/JJ0135ZT Packaging In recent years we’ve increased the volume of packaging returned through our supply chain infrastructure. on 16-09-2022 08:23. We would like to show you a description here but the site won’t allow us. I ordered an iPhone SE3 Midnight 64GB and airpods, on 20th. Tech Chatter. May I ask if you've been able to return the equipment? For more information on this, please read here. Stay safe online. I haven't ordered anything, but it claims to be a yodel driver delivering something from Virgin Media. Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail c. on 25-04-2023 17:04. When your order has been dispatched, you'll receive an email from Yodel with a unique code to track the delivery. Hi , Thank you for coming back to us about this ongoing issue and for providing further information. There is no charge for the Stream service, but a one-off £35 Stream activation fee applies, along. Processed at National Hub. 5 million in 2020. My parcel of the broadband and TV box was with yodel and before they even attempted to deliver they have sent it back to sender has this - 5111436. Drop off your item at a local Yodel store at a time that's easy for you, whether that's on your way to or from work, or on. Watch this video to learn how to print a shipping label from your Yodel Collect+ account on your desktop computer (PC & Mac. got a text to say they couldn’t - 5153083. GXO operates Virgin Media’s primary distribution center in Wellingborough, known as “the Big Red Shed,” along with 52 “Little Red Sheds” throughout the UK. Open the Netflix app on your Virgin TV box and select the Netflix banner. 0 Kudos. . We received all kind of confirmation emails and tracking number with Yodel and was supposed to be delivered the 24/04/23. Returned to private message to be advised that the order was cancelled because I didn’t confirm on one call from another country on a bank holiday! also account shows a bill for the phone you returned and cancelled, I want this bill removed from my account! The order shows as complete for the pro ma. They offered an earlier date but that didn’t suit as I was away over Christmas and New Year. Free tracking available as standard. Security matters. Anything else on the BT network you could just use a 3rd party (superior) router without bridging. . Received message from Virgin your Hub 4 will be delivered on the 14th June 2022 you will be informed of a 2hr time slot. I'm sorry to hear you haven't received a confirmation text for your timeslot. The tracking on the yodel site has left me so confused! On Thursday 16th it said returned to sender at 8. on 08-11-2022 12:42. I was never contacted. I have registered for virgin media broadband and estimated delivery date when I placed the order was for tomorrow (16th Sept). I'm moving to a new house where the old owners had VM. Options. It was supposed to arrive on the 21st, it didn't arrive, but I decided to wait, this morning I checked yodel, and the delivery is incomplete and has been returned to sender. If you’re sending back old or faulty equipment, Virgin Media will even send you a pre-paid postal returns pack, so you won’t need to pay for packaging either. Browse Virgin Media Virgin Media Community. Global Media Limited Customer Service email address : A. We would like to show you a description here but the site won’t allow us. Virgin sent a text saying Yodel would be in touch with a 2-hour delivery slot. Find out about charges that you may incur as a Virgin Media customer outside of the standard subscription to your package/services. Manage Your Account. Yodel say I have to speak to Virgin to get the package re sent. @Zach_R. I have ordered and received parcels through these couriers in between this debacle since cancelling my broadband contract with yourselves. Well-informed. . - Create returns labels for 300+ retailers. We’re the trusted partner of over 350 of your favourite brands to make shopping online as easy as it is in the high street. The talks between Virgin Media O2 and. We would like to show you a description here but the site won’t allow us. Broadband deals; Broadband, TV and phone deals; Broadband and phone deals Why Virgin Media still use Yodel as a delivery partner I don't know. Yesterday it was showing for delivery, today if I hadn’t. I ordered a a new router which Virgin claims was picked up by Yodel on the 24th. Have you received any further communication from our Mobile team about this delivery? Have you seen if the order has been on its way to you from the tracking number at any point, or has it always sai. When you disconnect or change your services we'll send you a pre-paid postal returns pack for any kit we want returned. Mobile Your Account.